This policy applies to all purchases made through our Website in compliance with EU consumer protection laws.
Under EU law, consumers have the right to withdraw from a purchase within 14 days without giving any reason.
Conditions:
The withdrawal period expires 14 days after delivery
You must notify us of your decision
To initiate a return:
Contact us at admin@livedbd1.top
Provide order number and reason (optional)
Follow return instructions
Items must be:
Unused and in original condition
In original packaging
Accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
Certain items are non-refundable:
Digital products once accessed/downloaded
Customized or personalized items
Perishable goods
Hygiene-sensitive goods once opened
Once we receive and inspect the item:
Refunds will be issued within 14 days
Refunds will be made via original payment method
Original shipping costs are refundable (standard delivery only)
Return shipping costs are borne by the customer unless the product is defective
If you receive a defective or incorrect item:
Contact us within 7 days
We will provide replacement or full refund
If you haven’t received a refund:
Check your bank account
Contact your payment provider
Contact us for support
We only replace items if defective or damaged.
If you agree to immediate delivery of digital content:
You waive your 14-day withdrawal right
Email: admin@livedbd1.top
Company: YIK KING TRADE LIMITED
Address: RM 5042, 5/F, YAU LEE CENTRE.NO.45, HOI YUEN ROAD, KWUN TONG HONG KONG
